linfox-header-logo linfox-header-search

Operational Training

Logistics training courses

Whether you are part of the Linfox team or a member of the public looking for further accreditation, Linfox Operational Training has a range of course options.

Read our course reviews.

Information for learners

The following are for current learners participating in an accredited course with Linfox Operational Training:

Learner Information Handbook

This outlines:

  • How the training course will be conducted
  • Linfox Operational Training’s obligations and policies
  • Learner requirements and support services.

Click here to view the Learner Information Handbook.

Refund and Cancellation Policy

A full refund will be given under the following conditions:

  • Any cancellations by the learner greater than 14 days before course commencement
  • LOT cancels or needs to postpone the course due to unforeseen circumstances, and it is
    not practical for the learner to reschedule to another date.
  • Any changes made by a relevant authority after Linfox receiving payment for the course
    and consequently, the learner is no longer eligible to attend.

A partial refund may be given under the following conditions:

  • Where the learner cancels less than 14 days but not within 24 hours of the course commencement, a fee of 50% of the original course cost will be deducted from the original course payment.
  • When a learner elects not to complete a pre-course assessment and is found at the commencement of the licence course that the learner cannot continue due to not meeting medical criteria, a refund, minus the administration fee, will be provided or if agreed to by the learner, Linfox Operational Training will hold their funds pending a further review by a medical practitioner. When the learner intends on returning, they will need to provide a written medical exemption before they can resume the training and assessment. If the learner’s medical review is unsuccessful, Linfox Operational Training will provide a refund minus the administration fee of $150. This also includes if the medical review is successful, but the learner chooses not to proceed with the course.

No refund is given under the following circumstances:

  • Unannounced no-show by the learner, whether that is for the whole or part of the course
  • Cancellations made by the learner within 24 hours of course commencement
  • Any incorrect declarations made by the learner at the time of booking that is identified
    within 24 hours of the course relating to eligibility requirements reasonably ought to be
    known at the time of booking.
  • If the learner fails any of the tests, including the eyesight test as part of the pre-course
    assessment
  • Where the learner commits an act that could cause significant harm affecting the health
    and safety of themselves or others during the course
  • Doesn’t follow reasonable directions from their instructor, resulting in the cessation of the
    course or assessment

Other payment terms and conditions

  • Alterations to booking dates or transfers to a different course cannot be made less than seven (7) days prior to the commencement.

Complaints and Appeals Policy

This outlines Linfox Operational Training’s procedure and guidelines for resolving a complaint or appeal.

To submit a complaint or appeal, please fill out the form located on the Contact Linfox Operational Training page.

Click here to view the Complaints & Appeals Policy.

Linfox’s Privacy Policy

The Linfox Privacy Policy has been formulated in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Click here to view the Privacy Policy.

Unique Student Identifier (USI)

Before commencing training with Linfox Operational Training, you must hold a USI number. The USI number is used to record your VET achievements in a national database.

Visit https://www.usi.gov.au/ to create a USI number, retrieve your USI number or for further information.

Government Funding Link

Applicable to students in New South Wales.

Click here

linfox-header-search Hit enter to search or ESC to close