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Operational Training

Logistics training courses

Whether you are part of the Linfox team or a member of the public looking for further accreditation, Linfox Operational Training has a range of course options.

Read our course reviews.

Information for learners

The following are for current learners participating in an accredited course with Linfox Operational Training:

Learner Information Handbook

This outlines:

  • How the training course will be conducted
  • Linfox Operational Training’s obligations and policies
  • Learner requirements and support services.

Click here to view the Learner Information Handbook.

Refund and Cancellation Policy

A full refund will be given under the following conditions:

  • Any cancellations by the learner greater than 14 days prior to course commencement.
  • Linfox Operational Training cancels or needs to postpone the course due to unforeseen circumstances, and it is not practical for the learner to reschedule to another date.

A partial refund may be given under the following conditions:

  • Where the learner cancels less than 14 days but not within 24 hours of the course commencement, a fee of 50% of the original course cost will be deducted from the original course payment.
  • When a learner elects not to complete a pre-course assessment and is found at the commencement of the licence course that the learner cannot continue due to not meeting medical criteria, a refund, minus the administration fee, will be provided or if agreed to by the learner, Linfox Operational Training will hold their funds pending a further review by a medical practitioner. When the learner intends on returning, they will need to provide a written medical exemption before they can resume the training and assessment. If the learner’s medical review is unsuccessful, Linfox Operational Training will provide a refund minus the administration fee of $150. This also includes if the medical review is successful, but the learner chooses not to proceed with the course.

No refund is given under the following circumstances:

  • Unannounced no show by the learner, whether that is for the whole or part of the course.
  • Cancellations made by the learner within 24 hours of course commencement.
  • If the learner fails any of the tests, including the eyesight test as part of the pre-course assessment.

Other payment terms and conditions

  • Alterations to booking dates or transfers to a different course cannot be made less than seven (7) days prior to the commencement.
  • All refund requests must be made in writing, using the Refund Application form (to request a copy of this form please email lot_feedback@linfox.com).

Please note the following refund processing times that apply to each payment method.

  • Up to 14 business days for payments made by Electronic Funds Transfer (EFT) directly from your bank account.
  • Up to 7 business days for payments made by debit or credit card.

Complaints and Appeals Policy

This outlines Linfox Operational Training’s procedure and guidelines in resolving a complaint or appeal.

To submit a complaint or appeal, please fill out the form located on the Contact Linfox Operational Training page.

Click here to view the Complaints & Appeals Policy.

Linfox’s Privacy Policy

The Linfox Privacy Policy has been formulated in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Click here to view the Privacy Policy.

Unique Student Identifier (USI)

Before commencing training with Linfox Operational Training, you must hold a USI number. The USI number is used to record your VET achievements in a national database.

Visit https://www.usi.gov.au/ to create a USI number, to retrieve your USI number or for further information.

Government Funding Link

Applicable to students in New South Wales.

Click here

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