Arnotts, business continuity

When disaster strikes

The customer

What began as a small bakery in 1865 has become one of the largest food companies in the Asia Pacific region. Now owned by Campbell’s Soup Company, Arnott’s makes six billion biscuits per year that are shipped to customers throughout Australia and 40 countries around the world.

Linfox services

Linfox has worked with Arnott’s since 2004 and provides warehouse and transport management services. We have a national distribution contract running five distribution centres (DCs) across Australia until 2024.

The challenge

In April 2015, a major storm cell passed over Western Sydney, causing catastrophic damage to Arnott’s Bungarribee distribution centre. Careful management by Linfox ensured minimal disruption to operations during repairs, with normal service resuming four weeks ahead of schedule.

The solution

When severe storms damaged Arnott’s 15,000m² facility in 2015, long-term logistics partner Linfox was quick to respond.

Linfox’s Project Management team was engaged to manage the relocation, rebuild, fit-out and transition. The salvageable stock was temporarily transitioned to various other facilities, allowing operations to continue while the Bungarribee facility was assessed.

Arnott’s resumed service to key customers within 3 days. Within a week, they were operating from a temporary warehouse operation in Arndell Park. Linfox managed the Arnott’s operations offsite while the facility was rebuilt.

Rebuild commenced mid-September 2015, with practical completion in mid-February 2016. The warehouse and office fit-out and transition were signed-off in March 2016. Arnotts returned to business-as-usual in early April 2016 – four weeks ahead of schedule.

Campbell Arnott’s President, Asia Pacific, Ümit Subasi commended Linfox for their support from the day of the incident to the completion of the rebuild.

This collaboration builds on Linfox’s 15-year partnership with Arnott’s, marked by investment in innovation and best-practice site engineering.

Linfox opened Arnott’s Bungarribee DC in 2014, after a review of the network revealed several opportunities for improvement. At the time, a complex network of seven Arnott’s distribution centres serviced customers in each Australian state and territory. The Bungarribee DC reduced Arnott’s warehousing footprint in Victoria and New South Wales, cutting travel by more than 100,000km per year and avoiding 151 tonnes of greenhouse gas emissions as well.

New linehaul services and a shuttle service between the Arnott’s manufacturing plant and the new DC further optimised Arnott’s network.

From the client

“Our sincere appreciation extends to the whole team for such an outstanding job.”

Campbell Arnott’s President, Asia Pacific, Ümit Subasi